1. Select Your Store: There are several ways: Click through to view your item then select Pick Up In Store to check availability. Or, when reviewing your Shopping Bag select your store(s) before checking out. For some categories, you can select to filter your results by whether they’re available at your selected store.
2. Check Out & Check Email: Once you’ve checked out, you will receive two emails: the first confirming your order and the second confirming “Your order is ready for pickup.” It could be in as little as three hours.
3. Choose How You Want to Pick Up: When you arrive at the store, you can now choose how you want to pick up your order.
Curbside Pickup with Contactless Loading: Find your designated pickup entrance at your store, then call the number included in your pickup confirmation email. Be ready to share your name, order number as well as the make and model of your vehicle. Please stay in your car. An associate will come out with your order and load your items after you show your identification. Or, if you do not wish to have them placed in your car, advise the associate on where to place them while still ensuring physical distancing is observed.
In Store Pick Up: Look for thebay.com signage in store. To ensure your visit is safe we have also made some changes guided by health and government experts. FIND OUT MORE
We Are Now Accepting Returns At Our Stores
If you’re unhappy with your purchase, you may return your purchase to any Hudson's Bay store, please check our store locator to find out your store's hours. Alternatively, you can still ship your online purchase back to our warehouse using our online returns portal.