FREE SHIPPING on $45+ Orders with Hudson’s Bay Credit
OR on $99+ Orders (or $29+ Beauty Orders) No Matter How You Pay

Shop Online, Pick Up Curbside In As Little As 3 Hours
Daily from 10:00 AM to 5:00 PM DETAILS

We Are Now Accepting Returns At Our Stores
If you’re unhappy with your purchase, you may return your purchase to any Hudson's Bay store, please check our store locator to find out your store's hours. Alternatively, you can still ship your online purchase back to our warehouse using our online returns portal.

We've Also Extended Our Return Policy.
You now have an extra 30 days after your store opens to return orders placed after January 17, 2020.

Shipping & Returns

SHIPPING

Shipping Rates

Standard
1-7 business days depending on the location of your shipping address.

Orders $99 and over

Free

Orders $45 and over with Hudson's Bay Credit

Free

Beauty Orders $29 and over

Free

Orders Under $99

$8

Express Shipping
1-3 business days when order is placed by 1PM ET

$15

See In-Home Delivery below for details

$74.99 and up

Delivery Methods

Parcel Delivery

Delivered by postal carriers and available for standard-size merchandise, including apparel, shoes, cosmetics and fragrances, etc. Unless otherwise specified, all orders are parcel delivered.

In-Home Delivery

How and when will my purchase be delivered?
Items that are eligible for in-home delivery will be delivered to your home (or you may choose the “Curbside Delivery” option if you wish). The associate assisting you with your purchase will inform you of the delivery options available in your region and a window in which your product will arrive. This service is booked when purchasing either through our call centre at 1-888-257-6784 or in-store.

How are shipping and delivery charges calculated?
Our in-home delivery service starts at $74.99. Additional shipping and delivery charges may be applied if your address is outside our local delivery area; fees are calculated based on the number of kilometres it takes to reach your location. (Note: If your address is located in an urban area within close proximity of a Hudson’s Bay Store it will most likely be considered within our local delivery area.)

In-home delivery fees apply to orders placed both in store and through our call centre. Before you place an order, the associate assisting you with your purchase will be able to advise on the cost and scope of the in-home delivery. With mattress orders, if you choose to purchase our Total Guard protection plan, you will receive free in-home delivery.

Curbside Delivery

Select large items available for purchase through thebay.com which are not eligible for in-home delivery, including select furniture, major appliances, barbecues, select patio furniture, fitness equipment and select outdoor play, will be delivered to the curb at the end of your driveway or to an accessible location outside your home by a third party freight forwarder. Even if your item is eligible for in-home delivery, you may still choose this “Curbside Delivery” option.

Items will be unloaded by the delivery driver and left on the driveway or at an accessible location outside your home. In the event of an unsuccessful first delivery, a representative from our shipping service will call you to arrange a new delivery date. Upon delivery, please inspect your items and make note of any damages on the delivery receipt. Should you choose to refuse delivery due to damages, please write “Refused due to damages” on the delivery receipt.

Orders will be delivered Monday to Friday between 9 a.m. and 6 p.m. Please note, a signature is required for every delivery.

Exclusions

Departments Excluded from Free Shipping include furniture, mattresses, major home appliances and accessories, barbecues and canoes. Book these through our call centre at 1-888-257-6784.

Provinces Excluded from All Methods of Delivery
YukonAll postal codes
NunavutAll postal codes
Northwest TerritoriesAll postal codes
Newfoundland and LabradorA0K 1N0, A0P 1A0, A0P 1G0, A0P 1J0, A0P 1L0, A0P 1N0, A0P 1P0
Quebec G0G 1G0, G0G 1M0, G0G 1S0, G0G 1T0, G0G 2C0, G0G 2R0, G0G 2W0, G0G 2Y0, J0M 1A0, J0M 1C0, J0M 1G0, J0M 1H0, J0M 1J0, J0M 1K0, J0M 1M0, J0M 1N0, J0M 1P0, J0M 1S0, J0M 1T0, J0M 1V0, J0M 1X0, J0M 1Y0
OntarioP0L 1A0, P0L 1H0, P0L 1S0, P0L 2H0, P0T 1L0, P0T 1Z0, P0T 2L0, P0T 3A0, P0T 3B0, P0V 1B0, P0V 1E0, P0V 1G0, P0V 1J0, P0V 1N0, P0V 1V0, P0V 1W0, P0V 1Y0, P0V 1Z0, P0V 2G0, P0V 2L0, P0V 2P0, P0V 2Y0, P0V 2Z0, P0V 3B0, P0V 3E0, P0V 3G0
ManitobaR0B 0A0, R0B 0B0, R0B 0M0, R0B 0N0, R0B 0T0, R0B 0V0, R0B 0Z0, R0B 0Z0, R0B 1C0, R0B 1G0, R0B 1H0, R0B 1J0, R0B 1K0, R0B 1N0, R0B 1Z0, R0B 2B0, R0B 2C0, R0B 2E0, R0B 2G0, R0C 0J0
SaskatchewanS0J 0H0, S0J 0W0, S0J 2R0, S0J 2W0, S0J 3C0
AlbertaT0H 1R0, T0P 1B0
British ColumbiaR0B 2H0, V0J 3B0, V0J 3N0, V0N 1M0, V0N 2B0, V0N 3H0, V0N 3S0, V0P 1B0, V0P 1J0, V0P 1L0, V0P 1P0, V0P 1S0, V0P 1V0, V0P 1W0, V0R 1A0, V0T 1L0, V0T 1P0, V0V 1A0, V0V 1C0, V0V 1E0, V0V 1H0

Areas Excluded from Curbside Delivery
AlbertaT0H2H0, T0K, T0L, T1G, T1M
British ColumbiaV0V
Newfoundland and LabradorA0B, A0G, A0K, A0N, A1M
OntarioP0L, P0S, P0T, P0U, P0V, P0W, P0X, P5N, P8N, P8T, P9A, P9N, K0L2R0
SaskatchewanS0E, S0J, S0K, S0M, S0P, S9X

Fragrances are excluded from Express shipping due to air safety regulations. Please place a separate order for fragrance purchases should you choose to select Express for your other eligible items. Orders that are filled by our vendor partners are also excluded from Express shipping.

Shop Online Pick Up In Store

For customers that have placed a “Shop Online, Pick Up In Store” order through thebay.com, curbside pickup is now available daily from 10 a.m. to 5 p.m. To confirm the store’s pickup location, please call your selected store or refer to signs at the entrances directing you to where curbside pickup is located. DETAILS

Return Policies

Easy Returns

We’ve Extended Our Return Policy. If you’re unhappy with your purchase, you now have an extra 30 days after our stores open to return orders placed after January 17, 2020. Alternatively, you can ship it back to our warehouse using our online returns portal.

If you’re unhappy with your purchase for any reason, you may return it with its original packaging to any Hudson’s Bay store, or ship it back to our warehouse with proof of purchase.

14-Day Policy

Select large items available for purchase through thebay.com and which are not eligible for in-home delivery, including select furniture, major appliances, barbecues, select patio furniture, fitness equipment and select outdoor play, may be returned within 14 days for a refund issued to the original tender. After 14 days, these items become final sale. Please note, there is no extended return policy for items purchased with a Hudson’s Bay Credit Card or Hudson’s Bay Mastercard.

Please ask your store associate whether your desired item is eligible for return/exchange prior to completing your purchase.

30-Day Policy

Standard-size merchandise (received via Parcel Delivery) may be returned within 30 days of purchase for a refund issued to the original tender.. After 30 days and up to a limit of 60 days, refunds will be issued on a Hudson’s Bay gift card. Refunds may also be issued on a Hudson’s Bay gift card if the original tender is no longer available.

90 Days with Hudson’s Bay Credit

If you purchased your standard-size merchandise with a Hudson’s Bay Credit Card or Hudson’s Bay Mastercard, you have up to 90 days to receive a full refund on your card.

Non-Medical Face Masks

All non-medical face mask sales are final.

Baby Gear

All baby gear products must be returned unopened and in their original packing. All car seat and breast pump sales are final.

Jewellery & Home Electronics

Jewellery and home electronics may only be returned up to 30 days after purchase and become final sale after this time period.

Without a Receipt

For any merchandise returned or exchanged without a receipt, a refund will be issued within the 30-day return period on a Hudson’s Bay gift card at the lowest sale price.

Final Clearance

A small number of heavily discounted items may have moved to our final clearance category, in which case they are not eligible for a refund, exchange or store credit.

How to Return Standard-Size Merchandise (received via Parcel Delivery)

IN-STORE

Bring the item(s) you would like to return to any Hudson’s Bay store with the tags attached, along with one of the following forms of proof of purchase:

  • Original receipt
  • Gift receipt
  • Order invoice

For audit purposes please provide the following:

  • Name
  • Address
  • Telephone Number
  • Valid Photo ID

If you would like to exchange the item instead, one of our store associates will be happy to help you find what you’re looking for.



BY MAIL

1. Locate Your Order Number

You can find your order number in one of the below locations. Once you do, you’ll be able to start your return.

  • The top right corner of your packing slip
  • The subject line of your shipping confirmation email
  • Your order history (which you can find in your account on thebay.com)



2. Prepare Your Package

  • Securely pack your items (in the original packaging if possible) and include your proof of purchase
  • Attach the shipping label we helped you create and make sure no other labels are showing on your package
  • An $8 shipping label cost will be subtracted from your total refund

3. Ship It

Once your package is ready, ship it back to us via the mail service provider your shipping label specifies, either Purolator, Canada Post or UPS

Drop off the package at your closest Purolator.

Drop off the package at your closest UPS.

Give the package to your Canada Post mail carrier or find your closest post office.


4. Track It

You can track the status of your return in your return confirmation email. Please allow 10–14 business days for the processing of your return by mail. After we’ve processed the return, refunds to the original tender can take up to one week to be credited back to your account.



Curbside Delivery

Items purchased online through thebay.com that were originally delivered to your curb by a third party freight forwarder (select furniture, major appliances, barbecues, select patio furniture, fitness equipment and select outdoor play) that are returned within 14 days of purchase are eligible for a refund that will be applied to the original tender.

Returned items must be packaged and available for pickup in the same manner in which they were delivered. Returns on unwanted items delivered by our curbside delivery freight carrier service are subject to a $100 restocking fee. Items cannot be returned to a store. To arrange for pickup, please call our Customer Service Team at 1-800-521-2364 with your order number ready.

**Please note that returns and exchanges of major home purchases ordered through our call centre (select furniture, mattresses, major appliances and select patio) are temporarily suspended.

Please ask a sales associate whether your desired item is eligible for return/exchange prior to completing your purchase.

In-Home Delivery

Returns / Exchanges

At this time, we are temporarily suspending returns and exchanges for major home purchases (including, but not limited to, furniture, mattresses, major appliances and patio). At a later date, returns will be accepted within a reasonable timeframe and may be subject to a 20% restocking fee. Our comfort guarantee for mattresses is also temporarily suspended, but we will be happy to complete the exchange within a reasonable amount of time at a later date. Once the suspension is lifted, Hudson’s Bay will gladly provide you with a one-time exchange to correct comfort issues, whether for mattress comfort or box spring height. Please note that delivery charges will apply to your new selection.

Please ask a sales associate whether your desired item is eligible for return/exchange prior to completing your purchase.

Fees

Fees for delivery, shipping and installation are non-refundable, and all returns may be subject to a 20% restocking fee.

Damaged Items

Damages on home-delivered items must be reported no later than 24 hours after delivery by calling 1-866-809-8210.

Custom/Special Orders

Custom/Special ordered furniture is final sale and not eligible for a return or exchange. However, you may cancel or change your custom ordered furniture within 48 hours of the sale date to receive a full refund.

PayPal

There are no fees for using PayPal. If you purchased an item using PayPal and are returning it via Canada Post, your PayPal account will be credited. For any price adjustments via PayPal, you will receive the adjusted amount on a Hudson’s Bay gift card. As our stores do not accept PayPal as tender, any PayPal purchases returned in store will be refunded as cash.

Mattress Sleep Comfort Guarantee

Mattresses and/or box springs may be returned within 14 days of delivery as long as they're undamaged and in the original packaging.

Otherwise, after a 30-day in-home adjustment period, but prior to 61 days from the date of delivery of your mattress and/or box spring, Hudson’s Bay will gladly provide you with a one-time exchange to correct comfort issues, whether for mattress comfort or box spring height. Please note that delivery charges will apply to your new selection.

Price Adjustments & Exchanges

Price adjustments will be made within 7 days of purchase, as long as the original receipt is provided and the items weren't purchased on clearance. Clearance merchandise is not eligible for price adjustments. If merchandise is returned with an enclosed gift receipt, a refund will be issued on a Hudson’s Bay gift card.

If you’re unsatisfied with your purchase and wish to exchange it, you may return it in based on the conditions of our return policy, then call 1-800-521-2364 with your original order number and we'll be happy to replace it for you. Refunds and exchanges are not permitted after the return period deadline. Please see in store for other exceptions and more details.